Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase of a Workstation Computer or Laptop, we can’t offer you a full refund or exchange.

To be eligible for a return, your Workstation Computer or Laptop must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return of a Workstation Computer or Laptop is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace Workstation Computers or Laptops if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Office #114, Computer Plaza
Near SharfDG Metro Station
Bur Dubai, Dubai – UAE.

Shipping returns

To return your Workstation Computer or Laptop, you should mail your product to: [email protected].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.